Professional Summary
AI product and strategy leader with 26 years in technology and digital transformation, focused on taking AI products from proof of concept to production with measurable business impact. I bridge the executive level, business objectives, and delivery teams: I prioritize the AI roadmap by value, ROI, and complexity, define KPIs and business cases, and stand behind the governance and scalability of every initiative. My sector base is in financial services, insurance, and regulated healthcare (Grupo AVAL banking, Cardif insurance, Colsanitas health, Porvenir pensions), where every decision runs through compliance, risk, and audit. I pair a C-level track record facilitating strategic planning workshops with senior leadership with a real track in applied GenAI: multi-agent systems, copilots, RAG, and automation in production, including AI operational cost control and LLM token economics. I talk ROI with a CFO and architecture and governance with engineering in the same meeting, in Spanish and English. MBA from Tecnológico de Monterrey.
Key Areas of Focus
AI product strategy & roadmapping
I lead AI roadmap prioritization and strategic planning workshops with senior leadership. I evaluate and prioritize initiatives by business value, ROI, complexity, and market differentiation, translating business challenges into scalable AI solutions.
From proof of concept to production and adoption
I drive AI products from experimentation to production deployment and real adoption, not the demo. I identify opportunities for automation, predictive analytics, AI copilots, and decision-support solutions, and stand behind getting them live.
KPIs, business case & LLM economics
I define KPIs, success metrics, and ROI frameworks for every AI initiative. I manage operational costs: cloud consumption and LLM token economics, with use-case- and cost-based model routing to sustain margin at scale.
AI governance, quality & C-level stakeholders
I partner with engineering to ensure governance, responsible AI, architecture reviews, quality controls, and scalable delivery. I present recommendations to C-level executives and translate complexity into business decisions, in Spanish and English.
Experience
Lead the AI practice of a young consulting firm: I prioritize the initiative portfolio, define the business case, and stand behind full delivery, from proof of concept through production deployment and adoption.
- Agent Squad AI — Led, as product owner, an enterprise multi-agent orchestration platform: 16 AI agents coordinated in production under a supervisor with a human gate, with governance, observability (tracing, evaluation, canary), and mandatory quality controls in production. Defined ROI-ranked adoption roadmaps and the transition from manual processes to automated workflows.
- LLM economics & operational costs — Implemented use-case- and cost-based model routing and cost discipline over cloud consumption and token economics, to sustain unit margin as volumes scaled.
- LPDI Relacionamiento (impact investment fund) — Sold and delivered a digital transformation program: 260+ project cycles automated with AI on a portfolio management platform, with KPIs and quality gates tied to client sign-off.
- MedicalHubAssist (healthcare) — Voice-based intake, automated teleconsultation, and clinical process automation with AI. Featured in Revista DINERO for its impact on Latin America's digital health ecosystem.
- Facilitated executive workshops to define automation KPIs, AI governance, and scalability plans with clients across LatAm.
- Led the office's largest consulting account for Grupo AVAL (Colombia's largest financial holding): owner of both the relationship and delivery, in an environment where every decision passed through banking compliance, risk, and audit.
- C-level stakeholder management: presented technology adoption roadmaps, facilitated strategic planning sessions, and reported KPIs to executives.
- Coordinated multidisciplinary Agile teams (architecture, development, QA, change management) to deliver high-complexity enterprise solutions with governance.
- 9+ years leading digital transformation projects across insurance and regulated financial services — Cardif (BNP Paribas insurance), Porvenir (pension fund), Colsanitas (health & insurance), Colombia's Judicial Branch.
- Designed and facilitated requirements-gathering workshops, defined solution architecture, and led organizational change management with client teams.
- Development and project management of information systems for the utilities sector, with deployments across Peru, Argentina, Panama, and Colombia.
Key Achievements
- Took to production one of the first enterprise multi-agent platforms operating in LATAM: 16 AI agents coordinated 24/7 with governance and observability.
- Led the office's largest consulting account for Grupo AVAL, Colombia's largest financial holding.
- 9+ years on projects in insurance and regulated financial services (Cardif, Porvenir, Colsanitas), where compliance and risk are the norm.
- Featured in Revista DINERO for MedicalHubAssist's impact on Latin America's digital health ecosystem.
- Founding Professor of the Innovation course, Universidad Sergio Arboleda — designed the program and taught it across 3 cohorts.
- Built the AI practice of a young firm from scratch, taking AI products from concept to production with enterprise clients.
Technical Domain — AI Product & GenAI
AI & GenAI: LLMs (Claude, GPT-4o, Gemini, Azure OpenAI) · multi-agent systems and copilots · RAG with vector retrieval · predictive analytics and decision support · model evaluation, observability, and governance in production · use-case- and cost-based model routing · LLM token economics.
Strategy & delivery: AI product roadmap and prioritization · business cases and ROI frameworks · KPIs and success metrics · responsible AI and architecture reviews · cloud and enterprise platforms (Azure, AWS, GCP) · coordination of Agile teams (product, design, engineering, data).
Education & Certifications
MBA — Strategy & Business Policy
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Tecnológico de Monterrey, Mexico
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2006
B.Sc. Systems Engineering (Top Third of Class)
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Universidad de Lima, Peru
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1999
Continuing education & certifications
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Anthropic · Scrum Foundation (CertiProf) · Liferay DXP Certified Professional
Languages
Spanish: native (Peru / Colombia)
English: professional — fluent executive communication, workshop facilitation, C-level presentations, and syncs with EST teams