Summary

Hands on operations and project coordinator who owns end to end execution: I coordinate requests and stakeholders, track dependencies and blockers, maintain trackers, documentation and process guidance, monitor operational metrics, escalate risks early with clear context, and keep work on time. I bring a builder's bias: I set up tech enabled operations myself (workflow automation, autonomous agents) rather than just directing them. Highly organized, analytical and proactive, I bring clarity and structure to complex operational workflows, with strong attention to detail and follow through. Systems Engineer. Advanced English.

Experience

Head of AI · Hands On Operations & Workflow Automation · DigitalHubAssist LLC Oct 2024 · Present

Remote · AI / SaaS

Set up and run tech enabled operations end to end: I coordinate work across dev, QA and content, track dependencies, maintain documentation and process guidance, monitor operational metrics and quality (observability), and continuously improve workflows. I built Agent Squad, autonomous agents and workflow automation that execute repetitive operational tasks, hands on. Under my leadership the company reached Registered Partner status in Anthropic's partner program.
Run data quality checks and reliable operational reporting; investigate discrepancies and escalate risks early with clear context and recommended actions.

Consulting Manager · Operational Execution, Coordination & Risk · NTT DATA Colombia Apr 2021 · Oct 2024

Bogotá, Colombia · Global consultancy · Cross functional programs

Owned day to day operational execution on a large program: coordinated cross functional stakeholders, tracked dependencies and blockers, maintained status and documentation, monitored delivery metrics, and kept work on time. Drove a platform to production, coordinating dependencies with teams outside my control and escalating risks early with clear context.
Brought structure and clarity to complex workflows: managed multiple priorities and deadlines at once, and recovered a program in crisis by resolving critical blockers (recognized at the corporate level).

Project Coordinator / Delivery Lead · Multiple Concurrent Engagements · VASS (2018·21) · GlobalHitss (2015·18) · Tecnocom (2012·15) 2012 · 2021

Bogotá, Colombia · Digital delivery

Coordinated delivery across multiple concurrent engagements: tracked scope, timelines and dependencies, maintained documentation, and ensured on time execution. Shipped digital products to millions of users (Porvenir, LATAMDIGITAL 2019 award).

Core Competencies

Coordinating Requests Intake to Launch · On Time Execution Cross Functional Stakeholder Coordination · Tracking Dependencies & Blockers Operational Trackers · Documentation · Decision Logs · Process Guidance Monitoring Operational Metrics · Risk Identification & Escalation Data Quality Checks · Reliable Operational Reporting Process Improvement · Continuous Improvement Mindset Tech Enabled Operations · Workflow Automation · Spreadsheets Ownership · Follow Through · Attention to Detail · Advanced English

Summary

Experience

Education

Core Competencies