Head of AI · Virtual Care Health AI + Tools for Operational Efficiency · DigitalHubAssist LLC
Oct 2024 · Present
Remote · Health AI / SaaS
- Lead MedicalHubAssist, a virtual care and health AI platform (LLMs, voice transcription, automated teleconsultation). I build the technology and tools that make operations more efficient: autonomous AI agents that run internal operations (dev, QA, PMO, content), APIs and automation on a modern cloud stack. I partner business with tech, monitor performance with metrics and observability, and make things happen fast. Under my leadership the company reached Registered Partner status in Anthropic's partner program.
Consulting Manager · Cross Functional Process Improvement, Teams & KPIs · NTT DATA Colombia
Apr 2021 · Oct 2024
Bogotá, Colombia · Consultancy · Client: banking (Grupo AVAL)
- Owned cross functional process improvement on the office's largest client account (up to 30 people): identified inefficiencies, redesigned workflows, and aligned processes across teams. Managed budget, KPIs and executive reporting, and provided guidance and training to the team, with the lowest attrition on the account.
- Drove CrediCore to production on Azure, resolving urgent issues and escalating to the presidency. Recovered the Promigas program from crisis (recognized at the corporate level), taking ownership under pressure and making things happen.
Project Manager / Digital Transformation Lead · Digital Operations (Health & Public Sector) · VASS (2018·21) · GlobalHitss (2015·18) · Tecnocom (2012·15)
2012 · 2021
Bogotá, Colombia · Pensions · Health · Public Sector
- Delivered process and digital operations improvements across sectors including health: digital commerce for Colsanitas (health insurer); modernized Porvenir's channels (millions of users, LATAMDIGITAL 2019 award); led the digital transformation of Colombia's Judicial Branch under PMBOK/PMI. Recognized expert by Liferay.