Summary

Delivery and transformation leader with 15+ years driving large scale transformation and delivery across banking, healthcare, utilities, and government in Latin America. I translate global standards into practical, country level execution plans, and I lead change management and stakeholder engagement to drive adoption and scaling. I operate inside complex matrix organizations, influencing stakeholders up to the presidency without direct authority. I bring a strong grasp of the project delivery lifecycle, financial drivers and cost structures, governance frameworks and financial controls, and KPI monitoring. Commercial mindset: P&L ownership, budget and margin discipline, and packaging repeatable enterprise offers within a Tier-1 GSI. I led a client delivery / software factory (capability center model) and know how global GSIs operate from the inside. Founder and Head of AI; Systems Engineer with an MBA. Familiarity with the SAP Business One ecosystem from a presales role. Advanced professional English, native Spanish.

Experience

Head of AI & Founder · Operating Models & Change · DigitalHubAssist LLC Oct 2024 · Present

Remote · Technology / GenAI SaaS

Operating models and change at scale: I design new operating models and drive adoption and change, and I run advisory boards ("Juntas") that stress test decisions from tensioned perspectives (business, risk, architecture). Under my leadership the company reached Registered Partner status in Anthropic's partner program.
Governance, P&L and continuous improvement: I own P&L, set KPIs and governance, prioritize by value, feasibility, and ROI, and drive continuous improvement and process optimization across the organization.

Consulting Manager · Delivery, Transformation & Governance · NTT DATA Colombia (Tier-1 GSI) Apr 2021 · Oct 2024

Bogotá, Colombia · Banking (Grupo AVAL) · Utilities

Led the office's largest account (up to 30 people) inside a Tier-1 GSI: ran the client delivery / software factory (capability center model), governed delivery standards, budgets, and financial controls, and packaged repeatable enterprise offers with senior executive sponsorship.
Change and risk in a matrix org: on a bank's digital credit origination hub, I turned requirements into a phased execution plan for early wins and escalated dependencies across teams to the presidency from day one to reduce delivery risk under partial control. Recovered the viability of the Promigas program (corporate recognition).

Project Manager · Large Scale Transformation & Rollouts · VASS (2018·21) · GlobalHitss (2015·18) · Tecnocom (2012·15) 2012 · 2021

Bogotá, Colombia · Pensions · Health · Public Sector

Led large scale transformation programs and rollouts: modernized Porvenir's digital channels and self service (millions of users) → LATAMDIGITAL 2019 award; delivered e-commerce (Colsanitas); digitalized Colombia's Judicial Branch under PMBOK/PMI governance.

Core Competencies

Delivery & Transformation Leadership Operating Model Design · Change Management Rollout & Adoption at Scale · Country Level Execution Stakeholder Engagement · Matrix Organizations Governance Frameworks · Financial Controls · Delivery Standards Project Delivery Lifecycle · KPIs · Risk Mitigation P&L · Budgets · Margin Discipline · Commercial Mindset Enterprise Offer Packaging · GSI Delivery (Capability Centers) Continuous Improvement · Process Optimization SAP Business One Familiarity (Presales) · MBA · Advanced English

Summary

Experience

Education

Core Competencies