Consulting Manager · Business to IT Translation, Requirements & Delivery · NTT DATA Colombia
Apr 2021 · Oct 2024
Bogotá, Colombia · Technology consulting (GSI) · Financial services
- Acted as the bridge between business and IT on the office's largest account: documented business processes and workflows, gathered and clarified requirements, and translated needs into technical solutions, defining user stories (system, architecture and data requirements) with engineering. Established intake, backlog and prioritization and drove delivery to production in a phased rollout.
- Managed estimating, risks and dependencies; aligned cross functional stakeholders up to the bank's presidency; and recovered a program in crisis (recognized at the corporate level).
Head of AI · Product Ownership & Agile Delivery · DigitalHubAssist LLC
Oct 2024 · Present
Remote · SaaS
- Own products end to end under Agile: discovery, roadmap, prioritization, and user stories and acceptance criteria (Azure DevOps, Jira). Translate business goals into requirements, track metrics and adoption, and improve prioritization by value and customer outcomes.
Project Manager / Digital Transformation Lead · Process & Systems Delivery · VASS (2018·21) · GlobalHitss (2015·18) · Tecnocom (2012·15)
2012 · 2021
Bogotá, Colombia · Digital delivery
- Led business process improvement and systems delivery: modernized processes and channels for a pension fund (millions of users, LATAMDIGITAL 2019 award), digital commerce, and the digital transformation of a public institution under PMBOK/PMI. Mapped processes and standardized workflows.