Head of AI · Automation, Process Efficiency & Tools with Engineers · DigitalHubAssist LLC
Oct 2024 · Present
Remote · AI / SaaS
- Drive automation and process efficiency: I built Agent Squad, autonomous agents that streamline high volume operational work and remove manual steps, and I build the tools the operation runs on, working with engineers, on a modern stack with SQL databases and APIs. I identify continuous improvement opportunities and implement best practices, monitoring performance with metrics and observability. Under my leadership the company reached Registered Partner status in Anthropic's partner program.
Consulting Manager · Project & Change Management in Financial Services · NTT DATA Colombia
Apr 2021 · Oct 2024
Bogotá, Colombia · Professional services · Financial services (banking)
- Project and change management in a fast paced professional services environment in financial services (banking): led complex programs on the office's largest account, drove process improvement, and reduced integration time by consolidating fragmented, legacy processes into a single digital flow. Delivered a platform to production on Azure, reporting to leadership up to the bank's presidency.
- Managed multiple priorities, from manual processing to complex delivery; recovered a program in crisis by resolving critical blockers (recognized at the corporate level), with the lowest attrition on the account.
Project Manager / Delivery Lead · Operations, Automation & Process · VASS (2018·21) · GlobalHitss (2015·18) · Tecnocom (2012·15)
2012 · 2021
Bogotá, Colombia · Digital delivery
- Delivered operations and automation across multiple concurrent programs: self service payment settlement for a pension fund (millions of users, LATAMDIGITAL 2019 award), digital commerce, and public sector platforms. Improved processes and coordinated cross functional teams.