Summary

Senior delivery manager with 15+ years managing the end to end delivery of software across banking, health and the public sector in Latin America. Leads cross functional teams (development, QA, operations, support) and coordinates delivery and release schedules so releases ship on time and at quality. Deep understanding of SDLC, CI/CD and release management, running multiple releases at once. Proactively surfaces and resolves risks before they escalate (escalated risk to a bank's presidency from day one), and stays calm under pressure. Connects delivery decisions to business and customer outcomes, drives continuous improvement and tracks KPIs. Advanced English (C1).

Experience

AI, Innovation & Product Consultant · DigitalHubAssist Oct 2024 · Present

Remote · Continuous delivery of software and AI products · Own platform in production · Anthropic partner program

Owns end to end delivery for software and AI products: continuous delivery (CI/CD), release cadence, version control and traceability (Langfuse), coordinating dev, QA and operations. Drives automation to make releases faster and more reliable. Under my leadership, DigitalHubAssist reached Registered Partner status in Anthropic's partner program.

Delivery & Consulting Manager · NTT DATA Apr 2021 · Oct 2024

Enterprise account (Grupo AVAL) · Financial services

Managed end to end delivery for the office's largest account with cross functional teams of up to 50 (dev, QA, operations). Defined schedules and coordinated the delivery pipeline, running multiple initiatives at once. Proactively surfaced and escalated risks to the bank's presidency from day one, resolving issues under pressure. Directed CrediCore to production through phased delivery. Managed backlog and requirements in Azure DevOps.

Delivery Lead · VASS · GlobalHitss · Tecnocom 2012 · 2021

Pensions · Health · Financial · Public sector

Delivered software rollouts across sectors (Porvenir digital channels, LATAMDIGITAL 2019 award) under PMBOK/PMI, on time and on schedule, with change management and stakeholder communication.

Skills

Delivery & release management: end to end delivery, release schedules and cadence, release pipeline and lifecycle, coordinating dev, QA, operations and support, multiple releases at once, on time at quality

Risk & continuous improvement: proactive risk surfacing and mitigation, calm issue resolution under pressure, continuous improvement, KPIs (release frequency, deployment success, defect rates)

Technical foundations: SDLC, CI/CD, version control and configuration management, automation of the release process, cloud (Azure)

Agile & stakeholders: Agile/Scrum, stakeholder communication (technical and non technical) up to senior leadership, expectation and timeline management, Jira, Azure DevOps, Linear

Domain & languages: banking, health, utilities, public sector, SaaS · Spanish native · advanced English (C1)

Summary

Experience

Skills

Education