Summary

Delivery director with 15+ years running software delivery inside a Tier 1 global integrator and consulting services in Latin America. Directs a portfolio with agile PM practices, owns budgets, forecast and P&L, and leads Project and Delivery Managers. Ran the largest account of the office (up to 50 people) under Personnel and Time and Materials models, with the lowest turnover of the account. Customer oriented: manages complex client problems, escalates to executive level, and keeps communication transparent with both customers and teams satisfied. Systems Engineering degree with a strong technical background, and builds with AI today.

Experience

Delivery & Consulting Manager · Tier 1 Global Integrator · NTT DATA Apr 2021 · Oct 2024

Enterprise account (Grupo AVAL) · Financial services

Directed delivery for the office's largest account inside a Tier 1 global integrator: ran agile PM practices across the portfolio, owned budget, forecast and P&L, and led a team of up to 50 (project and delivery roles) with the lowest turnover of the account. Managed complex client problems and escalated risk to the bank's presidency. Delivered CrediCore to production under Personnel and Time and Materials models, ensuring methodology compliance and customer satisfaction.

Head of Delivery & AI · North Growth Consulting Oct 2024 · Present

Remote · Software / AI products in production · Anthropic partner program

Own delivery end to end for software and AI products (MedicalHubAssist, Agent Squad) with agile practices and continuous delivery. Under my leadership the company reached Registered Partner status in Anthropic's partner program.

Delivery Lead · VASS Apr 2018 · Apr 2021

Pensions · Digital channels

Directed agile delivery of Porvenir's digital channels (millions of users), LATAMDIGITAL 2019 award, with cross functional teams and migration to Azure.

Delivery Lead · GlobalHitss · Tecnocom 2012 · 2018

Health · Financial · Public sector

Managed multiple software delivery projects (Colsanitas, Cardif, Colombia's Judicial Branch) under PMBOK/PMI, on budget and on schedule.

Skills

Delivery direction: portfolio delivery management, agile PM practices, forecast and budgets, P&L, Personnel and Time and Materials, methodology and process compliance, PMO collaboration

Team leadership: leads Project and Delivery Managers, coaching and retention (lowest turnover of the account), escalation to VP and executive level, hiring

Client & communication: customer oriented, executive stakeholder management up to a bank's presidency, transparent communication between Project Managers and customers, customer and team satisfaction

Software & technical background: Systems Engineering degree, software development management (led software factories), technically credible, Agile/Scrum, Jira, Azure DevOps, CI/CD, cloud (Azure), builds with AI (Claude Code)

Languages: Spanish native · advanced professional English (EN/ES)

Summary

Experience

Skills

Education